Self-paced course for pet resort owners and managers

The Behavior-Safe Pet Resort

Incidents Aren’t Bad Luck. They’re a Receipt.

From intake to pickup, find where your safety system breaks, and stop your next incident before the dog ever reaches the yard.

Most incidents are over in 30 seconds. The failure behind them took days. My four-point framework helps you find it, and fix it with your team.

Enrollment opens November 25 · Founding pricing through December 31

Amber Burckhalter speaking at the Pet Boarding and Daycare Expo in Hershey
Speaking at the Pet Boarding & Daycare Expo, Hershey 2026, where The Behavior-Safe Pet Resort was taught live. Now available self-paced.

You’ve had this day

A bite in the yard. A fight at the gate. A puncture a parent found at bath time that nobody told her about.

And afterward, the question nobody can answer: how did this happen when we’re so careful?

Here’s what I learned in 21 years of running my own resort and coaching owners across the country. The incident is never where it started. It started at the front desk, in a comment nobody followed up on, in a note on a whiteboard that got wiped, or in a phone call that never got made.

You’re not managing random bad days. You’re managing a system you can’t see yet.

What changes after this course

Your team stops getting surprised.

Every tool comes with the exact words, cards and worksheets to put it in place on Monday.

  • You’ll know where your incidents really start, and you’ll have a score for your building to prove it.
  • Risky dogs get caught before group play, not after the first bite.
  • Your whole team speaks the same language about behavior, so safety doesn’t depend on who’s working that day.
  • What your best people know stays in your building, even when they leave.
  • Every family hears it from you first, with the exact words to use when the call is hard.
  • You leave with a 30-day plan your team can start on Monday.

What’s inside

Eight chapters. Five real incidents. One plan.

About four hours, self-paced26 short lessons. Most owners do one chapter a week.
Five real incidentsBentley, Luna, Tucker, Lola and Murphy. Each shows a different place the system breaks, and the tool that would have stopped it.
Word-for-word scriptsFor intake, flagging behavior, shift handoffs and the client calls nobody wants to make.
A fillable workbook33 pages: the self-audit, cards for your kennel room and front desk, and your action plan.
Questions for your teamAt the end of every chapter, so the change doesn’t stay in your head.
Certificate of CompletionFinish the course, submit your action plan, and receive a certificate for your team.

Two ways to enroll

Bring your manager, or bring your whole team.

Founding pricing runs through December 31, 2026. After checkout, email the names and emails of everyone who needs access and I’ll add them.

Individual

Up to 2 people

Perfect for an owner and a manager working through it together.

  • All 26 lessons and five case studies
  • The fillable workbook
  • Certificate of Completion

Location license

Your whole team, one location

Everyone from the front desk to the yard learns the same words and the same tools.

  • Access for every team member at your location
  • The fillable workbook for everyone
  • Certificates of Completion for your team

Who it’s for

  • Owners who want incidents to stop being a surprise.
  • Managers who are tired of being the only one who notices.
  • Resorts of any size. The tools work in a 20-run building and a 200-run resort. Only the person holding them changes.

Meet your instructor

Amber Burckhalter

I founded K-9 Coach, ran it for 21 years, grew it into a multi-location membership resort, and sold it. I’ve had my own incidents, and I’ve made those phone calls. Today I help resort owners build systems that protect their pets, their people and their profits.

Questions

Do I need special software?

No. The course works with whatever you use now, and includes a checklist of what your software should be doing for you.

Is this dog training?

No. This is about operations: how information about a dog’s behavior moves through your building, from intake to pickup.

Can my managers take it?

Yes. An individual enrollment covers up to 2 people. For your whole team, choose the location license.

When do I get access?

Enrollment opens November 25, 2026, and you get the full written lessons and the workbook right away. Lesson videos are being added through the season.

Do I get a certificate?

Yes. Finish the course and submit your action plan, and you’ll receive a Certificate of Completion.

Want this taught live to your team?

I also teach it as a live workshop, and as part of my Fractional COO work. Apply here.

Incidents aren’t bad luck. They’re a receipt.

Find where your system breaks, and stop the next one before it starts.

Enroll now