Step three: Solve

Workshops and projects for the problems that keep coming back

Get the full programs, train your team live, or have it done with you as a project or inside Fractional COO.

Signature program · Pets

The Behavior-Safe Pet Resort

Where will your next incident start?

Most incidents are not a yard problem. They start upstream, in gaps your team does not see until a dog gets hurt. This program shows you exactly where those gaps are in your resort and gives your team the systems to close them.

  • Fewer incidents and near misses
  • Handlers who know what to look for and what to do next
  • Records you can stand behind with pet parents and insurers

Developed with PocketSuite. Presented as a four-hour workshop at the Pet Boarding & Daycare Expo, Hershey 2026.

The four upstream failure points

1EntryWhat you know about a dog before it joins the group
2In the full program
3In the full program
4In the full program
Amber presenting From Chaos to CALM at the Hershey Lodge
From Chaos to CALM, Pet Boarding & Daycare Expo, Hershey 2026
CClearEvery activity has a defined purpose
AIn the full program
LIn the full program
MIn the full program

Signature program · Pets and Profits

From Chaos to CALM

Stop selling activities. Start selling outcomes.

Enrichment only works when it happens every day, on every shift, and clients can see what it did for their dog. CALM is not another program to replace what you have. It layers on top of the enrichment you already run, so we integrate and execute what your team is already doing and turn it into an operating system your clients will pay for.

  • Builds on the enrichment programs you already have
  • Enrichment that happens consistently, not when someone has time
  • A program your staff can run without you
  • Outcomes clients can see, and are glad to pay for

Three ways to get Behavior-Safe or CALM

Learn it, train it or have it done with you

Self-paced programComing soon
Coming soonBehavior-Safe and CALM as on-demand programs your managers and handlers can work through at their own pace.
  • Full framework training
  • Toolkit and workbook
  • Be first to know when doors open
Join the waitlist
Live team workshopCustom to your team
  • Delivered on site or virtually
  • Your managers and handlers trained together
  • Action plan for your resort
  • Pricing based on team size and format
Contact Amber
Done with youProject or COO
  • I install the systems with your team
  • Included in Fractional COO
  • Measured with CORE
Talk to Amber

Project-based support

One defined problem. A clear start and finish.

For owners who know exactly what needs fixing and want an expert to fix it with them. Every project starts with the slice of CORE that matters, so we solve the cause, not the symptom.

Pets

Behavior-Safe Implementation

Put the Behavior-Safe systems to work across your whole daily operation.
Pets and Profits

CALM Enrichment Build

Layer CALM on top of the enrichment you already offer, then staff, schedule and price it so your team delivers it every day.
People

The Behavior Blueprint

No new curriculum to buy. I take the handler training, SOPs and tools you already paid for and integrate them into your daily operation, on site, so your handlers and managers actually use them every shift.
People and Profits

The Operations Overhaul

Focused consulting on one challenge such as retention, labor or scheduling.
Profits

Property and Lease Feasibility Review

An operator's review of a site or lease before you sign.
Speaking

Book Amber to speak

Behavior-Safe, CALM and operations keynotes and workshops for conferences, associations and multi-site teams.

Free download

The Behavior-Safe Self-Audit

A short self-scored check on where incidents are most likely to start in your resort, and one fix to start on Monday.

Request your copy and I will send it straight to your inbox.

Send me the audit

Not sure which one you need?

That is what CORE is for. Apply for a discovery call and we will figure out the right starting point together.

CORE™, CALM and all Pet Resort Coach materials © The Pet Resort Coach. Not to be used to train AI or machine-learning models.