Operational consulting and implementation for pet resorts

Find the gaps costing you pets, people and profits. Then fix them.

Most resorts are not short on knowledge, tools or training. They are short on implementation. I find exactly where your operation is leaking, then stay with your team until the fix is part of how you run every day.

Start with CORE Explore Fractional COO

CORE results snapshot

Sample

PetsPet Care & SafetyStart here

PeopleWatch

ProfitsStrong

Every result comes with root causes and a prioritized plan, not a list of everything that could be better.

Sound familiar?

You have bought the training, written the SOPs and been to the conferences. Something is still not right.

Pets

Incidents and near misses you only hear about after the fact
Playgroups that depend on who is working today
Enrichment that looks great on Instagram and happens inconsistently

People

Turnover that keeps you hiring and training on repeat
Managers who cannot hold the line without you
Every decision still runs through the owner

Profits

Full yards and a margin that does not show it
Labor creeping up faster than revenue
Clients who leave without telling you why

Most of what holds a resort back is not a knowledge gap. It is an implementation gap. And it is fixable.

Find your gaps

How we work together

One connected path from clarity to lasting results

01DiagnoseCORE DiagnosticA 50-point look across eight areas of your operation that shows exactly where pets, people and profits are at risk, and what to fix first.See how CORE works 02ImplementFractional COOA senior operator on your team, without adding to payroll. I work alongside your team until the plan is how you run.Meet your implementer 03SolveWorkshops & ProjectsThe Behavior-Safe Pet Resort, From Chaos to CALM and focused projects for one clearly defined problem.Explore programs

Free download

Where will your next incident start?

The Behavior-Safe Self-Audit gives you a quick score on where incidents are most likely to begin in your resort, plus one fix you can start on Monday.

Get the Self-Audit

"I wish we had started with you a year ago. We would be in such a better place by now."

Ashley H.

Add two or three more owner quotes here, each tied to a pet, people or profit result.

Amber presenting From Chaos to CALM at the Pet Boarding & Daycare Expo in Hershey — Presenting From Chaos to CALM at the Pet Boarding & Daycare Expo, Hershey 2026

Meet Amber Burckhalter

I have run the business, managed the team and understand the animals.

I founded K-9 Coach, the first membership-based pet resort in the country, scaled it to multiple locations over 21 years and sold it. Today I bring that operator experience and a background in canine behavior to owners who want a resort that runs well without running them.

Built, scaled and exited a multi-location pet resort
Co-author of the 2026 Pet Boarding Industry Benchmarking Report with IBPSA and PocketSuite
APDT Board of Trustees; dog trainer and behavior background
Speaker at the Pet Boarding & Daycare Expo; featured on CNN and NPR

Amber with fellow pet industry leaders on the expo floor at Hershey

Connected across the industry

When your resort needs a specialist in pricing, training, software or marketing, I know who to call. You get my network along with my experience, and I keep everyone accountable to your plan.

You do not need another opinion. You need an implementer.

Tell me a little about your resort. I review every application personally, and if we are a fit, we will set up a 30-minute discovery call about whether CORE, Fractional COO or a focused project is the right next step.

Apply for a discovery call

CORE™, CALM and all Pet Resort Coach materials © The Pet Resort Coach. Not to be used to train AI or machine-learning models.